Privacy Policy

1. About This Privacy Policy
 
This Privacy Policy explains how Source Europe Solutions collects, uses, stores and protects personal information when you use our website, contact us, submit a sourcing brief or purchase our services.
Source Europe Solutions is committed to handling personal information responsibly and in accordance with applicable UK data protection law.
 
2. Information We Collect
 
We may collect the following personal information:
 

• Name

• Business email address

• Company name

• Company website

• Country or location

• Telephone number, where provided

• Information contained in sourcing briefs, enquiries or correspondence

• Product specifications, drawings or documents uploaded through our website

• Payment and transaction information

• Technical information relating to use of our website, including IP address, browser information and cookie data where applicable
   

We only collect information that is reasonably necessary to provide our services, operate our website and communicate with clients and prospective clients.
 
3. How We Collect Information
 
We may collect personal information directly from you when you:
 

• submit a contact form;

• submit a sourcing brief;

• purchase or enquire about a service;

• contact us by email or another communication method;

• provide information during a sourcing project; or

• use our website.
   

We may also receive business contact information from publicly available sources where this is relevant to supplier sourcing, research or business development activities.
 
4. How We Use Your Information
 
We may use personal information to:
 

• respond to enquiries;

• review and process sourcing briefs;

• provide supplier sourcing and procurement support services;

• communicate with clients about projects;

• process payments and maintain financial records;

• prepare supplier research, comparisons and reports;

• contact potential suppliers where this forms part of the agreed service;

• operate, maintain and improve our website and services;

• comply with legal, accounting and regulatory obligations; and

• protect our legitimate business interests and prevent misuse of our services.
   

5. Lawful Basis for Processing
 
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract – where processing is necessary to enter into or perform a contract with you.
Legitimate interests – where processing is reasonably necessary to operate and develop our business, communicate with business contacts, provide our services or protect our business interests, provided that those interests are not overridden by your rights and interests.
Legal obligation – where we are required to retain or process information to comply with legal, tax, accounting or regulatory requirements.
Consent – where we specifically ask for your consent, for example for certain cookies or marketing communications where consent is required.
 
6. Sharing Your Information
 
We do not sell personal information.
We may share personal information where reasonably necessary with:
 

• potential suppliers or manufacturers where this is required to carry out an agreed sourcing project;

• payment providers;

• website, hosting, email and IT service providers;

• professional advisers such as accountants or legal advisers; and

• government authorities or regulators where required by law.
   

Where information from a sourcing brief is shared with potential suppliers, we will only share information reasonably necessary for the relevant enquiry.
 
7. Payment Information
 
Payments made through our website may be processed by third-party payment providers.
Source Europe Solutions does not normally receive or store full payment card details. Payment providers process payment information in accordance with their own privacy and security policies.
 
8. How Long We Keep Your Information
 
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting legal, tax and accounting obligations.
Different types of information may be retained for different periods. When information is no longer required, it will be securely deleted or anonymised where appropriate.
 
9. Data Security
 
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
 
10. International Data Transfers
 
Some technology, website, payment or service providers used by Source Europe Solutions may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.
 
11. Cookies
 
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and provide certain functionality.
Where consent is required for non-essential cookies, those cookies will not be used unless you have provided the required consent.
You can manage your cookie preferences through the cookie settings available on the website.
 
12. Your Data Protection Rights
 
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
 

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• request deletion of your personal information;

• request restriction of processing;

• object to certain processing;

• request transfer of certain information; and

• withdraw consent where processing is based on consent.
   

These rights may be subject to legal exemptions and may not apply in every situation.
 
13. How to Exercise Your Rights
 
To make a request relating to your personal information, please contact:
 
hello@sourceeuropesolutions.co.uk
 
We may need to verify your identity before responding to a request.
 
14. Complaints
 
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
 
15. Third-Party Websites
 
Our website may contain links to third-party websites.
Source Europe Solutions is not responsible for the privacy practices or content of those websites. You should review the privacy policy of any third-party website you visit.
 
16. Changes to This Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes in our services, website or legal requirements.
The latest version will always be published on this page.
 
17. Contact Details
 

Source Europe Solutions
Business Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom
Email: hello@sourceeuropesolutions.co.uk
Website: www.sourceeuropesolutions.co.uk

For any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.